Frequently Asked Questions...

I have a question about my bill.

Harrison EMS uses a third-party billing company, MultiMed. All questions pertaining a bill that you received should be directed to them.
MultiMed Billing
21 Oswego Street
Baldwinsville, New York 13027

Telephone: 1-800-927-5845

Where do I pay my bill?

Click this button to pay your bill online with a credit card.

Pay My Bill

How do I request a Patient Care Report?

In order to obtain a Patient Care Report please call our Director of Operations, Cindy Mercado, at 914-921-0100

Which communities does HEMS serve?

Harrison EMS is the official ambulance service for the Town/Village of Harrison, that include the following towns: Harrison, West Harrison, and Purchase, New York

Why did I see HEMS in another town?

Other Local communities that receive emergency medical services from the agency include Rye, Rye Brook, Portchester, Mamaroneck, Larchmont, and White Plains, New York based on New York State Mutual Aid requirements.

Tell me about the services HEMS provides.

Harrison EMS operates two ALS ambulances 7 days a week. Advanced Life Support Ambulance include a certified paramedic on board, along with an Emergency Medical Technician. The ambulance is equipped with airway support equipment, cardiac life support, cardiac monitors as well as a glucose-testing device. The ALS ambulance must carry specific medications required based on New York State guidelines 24/7.

Who receives my call when I dial 911?

All 911 Emergency Calls are coordinated through the Harrison Police Department 24/7.

What is the call volume for Harrison EMS?

Over the last 3 years Harrison EMS has average over 2,900 emergency calls per year. Every week on average 54 adults are cared for and provided 911 Emergency Care from COVID-19 to Cardiac Arrests to Motor Vehicle Accidents & more.

EMT or Paramedic, What's the difference?

The basic difference between EMTs and paramedics lies in their level of education and the kind of procedures they are allowed to perform. While EMTs can administer CPR, glucose, and oxygen, paramedics can perform more complex procedures such as inserting IV lines, administering drugs, and applying pacemakers.

Will HEMS take my expired medication or unused needles?

Harrison EMS does not take peoples expired medications or unused diabetic needles. If you have any of these items that need to be destroyed, please call your local hospital to get directions on where and how to dispose of these items.